Sevenstay Plus Apartment 312

Good apartments - poor booking service. Positive: The apartment itself was clean, spacious and modern - definitely one of its strongest points. Although incredibly hot and loud during the night. Negative: Unfortunately the booking process and communications between online staff was extremely disappointing. There seemed to be poor communication between colleagues leading to confusion and unnecessary stress. Before our stay, we were accused of not paying for the booking, despite having done so. That then changed to us supposedly owing 1p, before being told this was all a mistake. I was then contacted AGAIN to be told we hadn't paid the security deposit, signed the required forms or provided ID - All of these requirements HAD been completed many days before. To add to the frustration, after we returned home, part of our security deposit was withheld because of a glass that had apparently been broken during our stay - to the best of mine, and my friends knowledge, this did not happen. We washed/cleaned any glasses we used, therefore were extremely surprised by the dedication and don't believe it was justified. The repeated accusations, followed by corrections and admissions that mistakes had been made, made what should of been a simple booking process unnecessarily stressful. It gave the impression that there was very little communication between the colleagues handing our booking. I have never experienced anything like this before. I use booking . com for an easy, straight forward service - I feel this was anything but.